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Modules at RHA

 

DELIVERY IS 30 % THEORY (UNDERPINNING KNOWLEDGE) AND 70% PRACTICALS (240 hours approximately nine weeks)

Tailor made for the already existing hotel and restaurant workers

FRONT OFFICE OPERATIONS

  • Introduction to Hospitality and Guest Services
  • Front Office department and Responsibilities
  • Guest Cycle: Reservations, Registration, Cashiering, Night Auditing Process
  • Forms, Reports and Device Related to Cashiering
  • Customer Care, and effective Communication Skills and Work Place English
  • Mastering Telephone Skills
  • Handling Guest Complaints
  • Hotel Security and Safety

FOOD AND BEVERAGE SERVICE SKILLS

  • Hospitality and Food and Beverage Department
  • Food and Beverage Product Knowledge
  • Food and Beverage Service Equipment
  • Food Hygiene & Workplace Safety
  • Prepare for Service, Table Settings, opening & Closing Duties
  • Hosting Duties and Room Service
  • Taking Food and Beverage Orders
  • Food and Beverage Service styles and Techniques
  • Wines, Cocktails, Mock tails and Barista skills
  • Restaurant Billing and presentation
  • F&B Customer Service

CULINARY ARTS SKILLS

  • Introduction to Hospitality and Tourism
  • General Hygiene and Personal Grooming
  • Food Hygiene and Workplace Safety
  • Maintain safe and secure working environment
  • Mise en Place in food preparation
  • Prepare salads, fruits and vegetables
  • Soups, Stocks and Sauces
  • Breakfast and Buffet Preparation
  • Cooking Methods and application
  • Pastry and Bakery
  • Business communication
  • Customer Service

HOUSEKEEPING AND LAUNDRY OPERATIONS

  • Hospitality and Housekeeping department
  • Professional Ethics, Customer Care and Workplace English
  • Hotel custodian role
  • Guest’s Room & its Facilities
  • Standard Operating Procedures in Housekeeping Operations
  • Practical Cleaning Science and Bed Making Process
  • Security and Safety
  • Laundry and Dry Cleaning