Service Charter

On behalf of the Workforce Development Authority (WDA), I am honored to present to you this Service Charter entailing services offered by our institution. WDA Service Charter has been prepared in the spirit of being responsive to effective service delivery, transparency and accountability in TVET services mandated to us.

 This Service Charter spells out the role of the Workforce Development Authority (WDA) and highlights the services offered and requirements therein.

It lists the Departments and or Units in which our services can be accessed and the guiding legal instruments. The development of this Service Charter clearly signifies our commitment to serve our Clients, Stakeholders, Development Partners and the General Public at large with a view to create a better and mutual understanding thus enhancing our service delivery.

Eng. Pascal GATABAZI

Director General

Workforce Development Authority (WDA)